Support runs on tickets
Open a ticket and a person answers. We work Monday to Friday, 9 a.m. to 5 p.m. ET. Our target is a first reply within 1 business day. That is a target, not a guarantee.
Pick the one that fits.
Email support
No account yet, or a question before you order? Email us and a ticket opens.
Abuse reports
Report phishing, malware, spam or a copyright problem. The Acceptable Use Policy lists what to include.
Monday to Friday, 9 a.m. to 5 p.m. ET.
Business days exclude U.S. federal holidays. You can send a ticket at any time. We read it on the next business day.
What support covers
The hosting platform, the control panel, and the basic setup of WordPress and WooCommerce on our servers. It does not cover custom code, plugin or theme bugs, or design work. See section 3.4 of the Terms of Service.
Abuse reports have their own steps in section 8 of the Acceptable Use Policy.