Moving your WooCommerce store
You do not have to rebuild anything. We help you copy your store over a support ticket, and your old site keeps running until you switch.
Four steps.
Open a ticket
Order a plan, then open a ticket. Tell us where the store lives now, which plugins it uses, and when you want to switch.
We look it over
We check your store, its size and its plugins, then send back a plan for the move.
We help copy it
We help you get your files and database onto your new plan. You keep working on the old site meanwhile.
You switch your domain
Check the copy. When it works, point your domain at us. Your old host keeps the old site until you do.
What to have ready.
A few things make the move go smoother. Put them in your ticket.
- Where the store runs today, and how you log in to that host.
- A list of your plugins, especially your gang sheet builder, product configurator and any API sync tools.
- The size of your uploads folder.
- Where your domain is registered, and who can change its nameservers.
- The day you want to switch. Pick a quiet one.
We help with the move. We do not rewrite your store.
Support covers the hosting platform, the control panel, and the basic setup of WordPress and WooCommerce on our servers. It does not cover custom code, plugin or theme bugs, or design work. Make a backup before we change anything. See section 3.4 of the Terms of Service.
About the move.
Does my old site go offline during the move?
No. Your old site keeps running until you switch your domain. We copy your store to the new plan first, and you check the copy before you switch.
Which nameservers do I point my domain to?
ns1.tripledoghosting.com and ns2.tripledoghosting.com. We send the steps in your welcome email and on your ticket.
When is the best time to move?
Outside your busy weeks. Do not move a print shop store in the middle of Q4 if you can avoid it.
Do you move my domain registration too?
Every plan needs your own domain, and you do not need to move it. You can keep your domain where it is and point it at us. If you want to transfer it later, open a ticket.
Start with a ticket.
Tell us about your store. We reply within 1 business day, Monday to Friday, 9 a.m. to 5 p.m. ET.